Privacy Policy
Effective Date: 01/01/2025
At Orange Orthopedic Medical Group, your privacy is our priority. This Privacy Policy describes how we collect, use, and protect your personal information in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable data protection laws and industry standards, including those required by our telecommunications provider, RingCentral.
1. Information We Collect
We may collect and store the following types of personal information as part of our healthcare and communication services:
- Health and medical information (protected health information or PHI)
- Name, address, date of birth, and contact details (email, phone number)
- Insurance and billing information
- Communication preferences, including SMS opt-in consent
- Voicemail and call recordings (if applicable)
2. How We Collect and Store Information
Information may be collected through:
- Medical forms (in person, online, or through patient portals)
- Phone and VOIP communication systems (including SMS via RingCentral)
- Insurance and billing processes
- Direct communication with our staff or providers
All data is stored securely using encrypted systems and access is limited to authorized personnel only. VOIP and messaging data is handled in accordance with HIPAA-compliant practices via our provider, RingCentral.
3. Use of Personal Information
Your personal information may be used for the following purposes:
- To provide medical diagnosis, treatment, and follow-up care
- To manage billing and insurance claims
- To communicate appointment reminders, treatment updates, and administrative messages (including SMS)
- To fulfill legal or regulatory requirements
- To improve internal operations and patient care
4. Sharing of Personal Information
SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.
We may share your information only with:
- Authorized medical professionals and staff involved in your care
- Health insurance providers for billing purposes
- Third-party service providers under HIPAA-compliant agreements (e.g., RingCentral)
- Legal or regulatory authorities as required by law
5. SMS Consent
We may send SMS messages for appointment reminders, treatment notifications, or administrative communication. By providing your phone number, you consent to receive these messages.
Your SMS consent and phone number will never be shared with any third party for marketing purposes.
You may opt out of SMS communication at any time by replying “STOP” or by contacting our office directly.
6. Protection of Personal Information
We implement physical, technical, and administrative safeguards to protect your personal information from unauthorized access, use, or disclosure. This includes:
- Encryption of stored and transmitted data
- Secure access controls and authentication
- Staff training on privacy and data security
- Regular audits and monitoring of systems
7. Access and Correction
You have the right to:
- Request access to your personal information
- Correct inaccurate or incomplete information
- Receive a record of disclosures of your PHI
- File a complaint if you believe your rights have been violated
To make a request, please contact our Privacy Officer at information below.
8. Changes to This Policy
We reserve the right to update this policy to reflect changes in our practices, legal requirements, or technology. Updates will be posted on our website with the effective date noted above.
9. Contact Us
If you have questions or concerns about this Privacy Policy or your information, please contact:
Orange Orthopedic Medical Group
Cristi McCormack / Privacy Officer
1310 W. Stewart Drive, Suite 410, Orange, CA 92868
714-538-8549
orangeortho@oomg-inc.com